General FAQ's
BURST Shipping Policies Made Simple
Here's a quick rundown of our shipping policies to keep things simple:For U.S. Orders: One-Time Orders: Orders over $100 qualify for free shipping! Shipping costs for orders under $100 will be calculated based on your delivery location. Recurring...
Are the BURST toothbrush heads recyclable?
The BURST Toothbrush heads are not currently recyclable but they can be repurposed for jewelry cleaning or anything else you can imagine.
How can I tell which brush head is right for my BURST toothbrush?
We understand it can be confusing to figure out which brush head fits your BURST toothbrush, especially with our growing range of models—yay! Don’t worry, we’ve got you covered. Below, we’ve provided a list of our toothbrush models along with...
BURST Gluten-Free Product List
Here you can find all BURST products that are gluten free: BURST Expanding Floss (BURST uses Microcrystalline wax on the BURST Floss which is Vegan) Strawberry Superstar BURSTkids Toothpaste (vegan) Marshmallow Sparkle BURSTkids Toothpaste (vegan)...
Why are you removing charcoal from your brush heads and floss bobbins?
We thought long and hard about this and want to share the reasoning behind this choice with you. While we still believe in the benefits of charcoal for oral hygiene, we also value the feedback and preferences of our dental professionals and...
Why are BURST bristles better?
Why are soft bristles better?Dental professionals recommend soft bristles because they gently and effectively clean teeth and gums, whereas hard bristles can lead to gum recession and increased tooth sensitivity. Soft bristles are less likely to...
What sets BURST apart from other brands?
The main difference (the one we're SUPER proud of) is that the BURST Pro Sonic Toothbrush, Original Sonic Toothbrush and Curve Sonic Toothbrush were developed hand-in-hand with thousands of Ambassador Dental Professionals. In fact, ALL BURST...
My BURST Toothbrush is Limited Edition, How will I get replacement heads?
Oh you lucky duck! Rest assured we love seeing things match so will do our best to have a stock of any limited edition color brush heads even if the toothbrush units are all sold out.
Why do I have a charge from BURST Oral Care?
When purchasing from BURST Oral Care directly many of our amazing products come with a subscription attached to keep your oral health in tip-top condition. Any products that come with this subscription are shown on the website as well as at...
How to unsubscribe from BURST text messages
BURST text messages are a super handy and convenient way to get updates, deals and information specific to you! Should you wish to unsubscribe from BURST messaging simply respond STOP to any time.
How do I dispose of my old BURST unit?
For the best advice on the safe disposal of your old BURST Toothbrush or Water Flosser please check out the United States Environmental Protection Agency
How to scan a BURST QR Code
Your BURST QR code can be found How to scan a BURST QR Code from an Apple Device Open the Camera app from the Home Screen, Control Centre or Lock Screen.Select the rear-facing camera. Hold your device so that the QR code appears in the viewfinder...
How long will it take to receive my BURST Oral Care products in Canada?
International shipping normally takes about 1-2 weeks, however can take up to 5 weeks if your package is slow to get through your countries customs.
How often should I change my BURST toothbrush head?
We suggest you change your Toothbrush head every quarter, which is why our subscription runs every 12 weeks. This is in line with ADA recommendations to change replacement heads every 90 days
Can I drink Coffee, Tea or other dark staining drinks for the course of my Teeth Whitening?
You may notice better results in avoiding dark or staining drinks for the course of your treatment. You can still drink these but try to swish with water afterward
Are the Curve, Pro, and Original Sonic Toothbrush chargers interchangeable?
The Curve uses a USB-C that plugs directly into the brush. The Pro rests wirelessly on a base powered by USB-C. USB-C cables can be used for either product. The Original brush charger is not compatible with the Pro or Curve.